Name: Luxe Zamzam Water Bottles
Brand: A Simple Favour
Price: 12.5 AUD
Availability: InStock

Process & Production

Please allow a minimum of 3 weeks of production time for all orders.

For orders required within 3 weeks, please add 'Rush My Order' to cart at check out and a team member will be in contact with you.

Step 1: Once you have placed an order we will review your order within 24hrs, at this point we check all details of your order, you may receive a call or SMS from us to discuss your order in more detail.

Step 2: Once payment has been received drafts will then be sent for approval.

Step 3: Your order production will commence approximately 2-3 weeks prior to the date required.

Step 4: Once your order is ready to dispatch or be picked up you will receive a notification email, this email will include tracking information if applicable or pick-up instructions.

If at any time you would like to speak with us to discuss your order please feel free to contact us.

FAQS

Looking for more information before you order? Click here

Contact Us

Looking for something out of the ordinary or need help? Contact us here

Info & Policies

Please choose carefully as all items are made to order. Due to the personalised nature of Bomboniere & Custom Gifts unfortunately we do not offer refunds or exchanges.

Minimum Notice

A Simple Favour requires a minimum of 3 weeks' notice on all bomboniere orders. In the case where a bomboniere order is required within 2 weeks please contact us first to ensure it can be completed. A rush fee of $25 will be applied to all bomboniere orders required within 2 weeks.

Amendments/ Cancelations

Due to the personalised nature of Bombonieres in most cases, we are unable to change or cancel your order. Our items are purchased to order, therefore once your order is confirmed your items will be purchased specifically for you.

Certain changes may be made to your order such as increasing quantities & changing ribbon colour, providing ample notice has been received. Once your order is confirmed you cannot change your order to something else. In the case that we are able to change your order because we have not yet purchased items, we will endeavour to assist you as much as possible. However, due to the personalised nature of bombonieres in many cases, we are unable to change your order once it has been confirmed.

Please note that once proofs have been approved there is no way to change personalised items such as tags. For gift orders, there may be more room to move depending on your order. In all cases please feel free to contact us to discuss and we will do our best to assist.

Order Date Amendments for Newborn Favours

We understand that babies can be unpredictable. If you have a newborn favour order and the baby arrives prior to the agreed date your order is set to be ready we have a 7-9 day turnaround policy. Depending on your order we may be able to complete it faster however, some items take longer than others to make and some orders have several suppliers involved.

Due to this, it may take up to 9 days to complete. We encourage our customers to stay in contact with us regarding changes to the date they require the order or due date.
Some items for example cookies are made fresh to order, this is the reason we don't send out orders until closer to the dates they are required.

This policy also applies to orders that are awaiting gender or name for order.

Approved Design Proofs

Design proofs for personalised items such as tags, stickers, decals etc are sent to our customers for approval. Please check all information carefully to ensure all details are correct and there are no errors. Once approval has been received by the customer A Simple Favour is no longer responsible for any errors that have been approved and rectification costs will apply. In some cases, there may also be a slight delay in your order if items need to be remade. We always strive to do our best for our customers and to be fair in all our customer dealings.

Shipping

At A Simple Favour, we do our best to package your order in the best way possible to ensure it arrives safe and sound. Some items are not recommended for shipping and we will contact you if one of the items selected falls into this category.

We use a range of different couriers based on the weight and size of your parcel/s and location. We aim to find the fastest, most reliable service available to have your order delivered to you. All shipment services are ATL (Authority to leave) this means the courier will leave your parcel in a safe location if the premises is unattended. If no safe location is available the courier will re attempt delivery within 24-48hrs or in the case of Australia post take the parcel to the nearest post office. A tracking number is provided for all shipments.

A Simple Favour is not liable for any products damaged or lost during shipping. Once the parcel is shipped, further events are out of our control. We are also not liable for delays in shipping, please ensure you have provided ample time for production & shipping at time of order. Shipments do not include Transit Warranty. By selecting shipping as the preferred delivery option you (the customer) assumes the risks associated.

If you require insurance (transit warranty) on your order, we can arrange this upon request at an additional cost NOTE Glassware is not covered by any shipping services.

Disclaimer

All items are subject to availability, if a component of your order or a product is not available we will find the most reasonable alternative. If a reasonable alternative is not available we will contact you to discuss your options.
Despite our best efforts to provide the most accurate images for our customers. In some cases, actual colours or designs may vary slightly from the image. Colours may vary slightly due to different device screen settings and lighting, items may vary slightly over time due to manufacturing or suppliers.

Floral Letters and preserved flower orders, in particular, are a unique handmade item no 2 orders are the same as each is uniquely designed to suit our customer's theme and brief.

Fraud Analysis

Shopify Analyse payment information and flag orders as low, moderate or high risk of fraud. If your order has been flagged by shopify as moderate or high risk A Simple Favour will contact you via SMS to inform you that a refund will be processed back to the original payment method used and payment will need to be made via bank transfer for us to proceed with your order. Proof of payment will be required.

Intellectual Property & Privacy

A Simple Favour has the right to share photos of our work/ your order for marketing purposes on any which forum we select. If you are following our social media we also have the right to tag you in these photos unless you have specified otherwise.
When purchasing from A Simple Favour you agree to these terms.
If you do not agree to these terms please send us an email specifically stating that you do not give consent for A Simple Favour to use your order for marketing purposes.

All photos on social media are property of A Simple Favour, they can be used by our customers but not by other businesses.