Wedding Favours Package 1

Amendments/ Cancelations

Due to the personalised nature of Bombonieres in most cases, we are unable to change or cancel your order. Our items are purchased to order, therefore once your order is confirmed your items will be purchased specifically for you. 

Certain changes may be made to your order such as increasing quantities & changing ribbon colour, providing ample notice has been received. Once your order is confirmed you cannot change your order to something else. In the case that we are able to change your order because we have not yet purchased items, we will endeavour to assist you as much as possible. However, due to the personalised nature of bombonieres in many cases, we are unable to change your order once it has been confirmed.

Please note that once proofs have been approved there is no way to change personalised items such as tags. For gift orders, there may be more room to move depending on your order. In all cases please feel free to contact us to discuss and we will do our best to assist.

Order Date Amendments for Newborn Favours

We understand that babies can be unpredictable. If you have a newborn favour order and the baby arrives prior to the agreed date your order is set to be ready we have a 7-9 day turnaround policy. Depending on your order we may be able to complete it faster however, some items take longer than others to make and some orders have several suppliers involved.

Due to this, it may take up to 9 days to complete. We encourage our customers to stay in contact with us regarding changes to the date they require the order or due date.
Some items for example cookies are made fresh to order, this is the reason we don't send out orders until closer to the dates they are required.

This policy also applies to orders that are awaiting gender or name for order.

Disclaimer

All items are subject to availability, if a component of your order or a product is not available we will find the most reasonable alternative. If a reasonable alternative is not available we will contact you to discuss your options.
Despite our best efforts to provide the most accurate images for our customers. In some cases, actual colours or designs may vary slightly from the image. Colours may vary slightly due to different device screen settings and lighting, items may vary slightly over time due to manufacturing or suppliers.

Floral Letters and preserved flower orders, in particular, are a unique handmade item no 2 orders are the same as each is uniquely designed to suit our customer's theme and brief.

Fraud Analysis

Shopify Analyse payment information and flag orders as low, moderate or high risk of fraud. If your order has been flagged by shopify as moderate or high risk A Simple Favour will contact you via SMS to inform you that a refund will be processed back to the original payment method used and payment will need to be made via bank transfer for us to proceed with your order. Proof of payment will be required.

Intellectual Property & Privacy

A Simple Favour has the right to share photos of our work/ your order for marketing purposes on any which forum we select. If you are following our social media we also have the right to tag you in these photos unless you have specified otherwise.
When purchasing from A Simple Favour you agree to these terms.
If you do not agree to these terms please send us an email specifically stating that you do not give consent for A Simple Favour to use your order for marketing purposes.

All photos on social media are property of A Simple Favour, they can be used by our customers but not by other businesses.